Kixie

Kixie is a powerful telephony service designed to enhance the productivity and engagement of sales and support teams. Whether operating from a single location or spread across the globe, the app provides an integrated solution that fits seamlessly into business operations.

One of the standout features of the app is the ease with which communications can be managed. Businesses have the option to obtain a local or toll-free number in over 70 countries, including major markets such as the US, UK, Australia, Canada, New Zealand, and Mexico. This feature is particularly beneficial for those aiming to establish a local presence worldwide.

For teams, the platform simplifies collaboration and call management. It's easy to add or remove agents from call groups, set up sophisticated call routing configurations, interactive voice responses (IVRs), and call trees that enhance the handling of inbound calls. This ensures that teams can respond to client needs quickly and efficiently.

The software is fully integrated with a variety of Customer Relationship Management (CRM) platforms, including Salesforce, HubSpot, Pipedrive, Insightly, and PipelineDeals. This integration allows for the immediate sync of call and SMS data, enabling teams to send and receive messages directly within the platform. The direct CRM integration not only helps streamline communication but also aids in tracking performance meticulously.

Additionally, it offers flexibility in how calls are made. Whether through cell service or via a data connection, calls are logged with equal precision, allowing businesses to choose the most cost-effective method without sacrificing functionality.

For businesses looking to empower their sales and support teams with a robust telecommunication tool, the app offers a comprehensive, scalable, and user-friendly solution.